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Portland Regency Hotel & Spa

 
20 Milk Street, Portland, Maine 04101, US
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Hotel overview
Portland Regency Hotel & Spa

Overall Rating

Portland Regency Hotel & Spa

Based on 111 Guest Reviews

9.4
Cleanliness
10
Location
10
Hotel Staff
10
Comfort
9
Price/Quality
9
  • Individual guest reviews for Portland Regency Hotel & Spa

Reviewer Type
Purpose

















Cleanliness
9
Location
10
Hotel Staff
9
Comfort
10
Price/Quality
9

Rating

9.3
Main reason for choosing Portland Regency Hotel & Spa: Location

The staff were very friendly and helpful. Especially in the heavy rains.
Did not receive the morning coffee & tea tray on Sunday the 23rd. We called down for a tray and was told one would be right up. It never arrived. That was the only downer. My husband is a morning coffee drinker and I like my tea.
Cleanliness
9
Location
10
Hotel Staff
9
Comfort
7
Price/Quality
7

Rating

8.5
Main reason for choosing Portland Regency Hotel & Spa: Location

Central location. Live entertainment outside in the evening.
Air conditioner too loud.
Cleanliness
9
Location
9
Hotel Staff
9
Comfort
9
Price/Quality
7

Rating

8.7
Main reason for choosing Portland Regency Hotel & Spa: Rate

Cleanliness
10
Location
10
Hotel Staff
10
Comfort
10
Price/Quality
9

Rating

9.3
Main reason for choosing Portland Regency Hotel & Spa: Location

I love how central the hotel is to the center of Portland. I love that we can take our bikes and they store them in a room on the first floor for us. And I love having fresh coffee delivered to my door in the morning.
I was unable to log in to the wi-fi the whole time I was there and I needed to do work. I called the desk but they never got back to me. When I asked about it as I was leaving the desk manager said there were problems with wi-fi if I had stayed there before because my computer remembered the old password. All I need to do was go in and delete it. The night person didn't know that. Since they can see if you've stayed before it would be helpful for them to tell you that when you register. I want to say this is very unusual. I have stayed here for years and the staff have always been very helpful and knowledgeable.
Cleanliness
10
Location
10
Hotel Staff
10
Comfort
10
Price/Quality
10

Rating

10
Main reason for choosing Portland Regency Hotel & Spa: Rate

Cleanliness
10
Location
10
Hotel Staff
10
Comfort
10
Price/Quality
10

Rating

10
Main reason for choosing Portland Regency Hotel & Spa: Reputation

Cleanliness
10
Location
10
Hotel Staff
10
Comfort
9
Price/Quality
9

Rating

9.3
Main reason for choosing Portland Regency Hotel & Spa: Location

Coffee and pastries delivered to our room. Breakfast.
Cleanliness
9
Location
10
Hotel Staff
9
Comfort
9
Price/Quality
9

Rating

9.2
Main reason for choosing Portland Regency Hotel & Spa: Rate

Clean, comfortable bed, nice pillows, beautifully decorated for Christmas, friendly staff. Location within walking distance to local restaurants that we enjoy
Cleanliness
10
Location
10
Hotel Staff
10
Comfort
10
Price/Quality
10

Rating

10
Main reason for choosing Portland Regency Hotel & Spa: Rate

Very luxurious and clean with tons of services
Nothing
Cleanliness
10
Location
9
Hotel Staff
10
Comfort
10
Price/Quality
9

Rating

9.7
Main reason for choosing Portland Regency Hotel & Spa: Other

Always courteous staff, morning coffee, restaurant, friendly(but noisy) bar
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Destination:
Portland
Rooms:
1 Room, 2 Adults
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