Mercure Grand Jebel Hafeet Al Ain Hotel

The pool

Keep the pool open for longer

Great service, lovely place.

The staff are helpful and friendly and quick to sort out problems. We also appreciate the pool and mini golf facilities as we have young children.

We had a few problems with lighting, our safe and towels but these were dealt with promptly. The showers in the changing rooms were a bit hit and miss - only once did I get a shower at the right temperature. Either there was no hot water, or no cold water, or no water at all! Also, the hotel advertised an Oud player in its Arabic bar, so we got our children to stay up until 9.00pm (we had also been told that the bar served ice cream) only to find that the live music was a man with an electric keyboard, and no ice cream. We also found the food to be expensive and not always of good quality(cakes were stale and tasteless), although the breakfasts were good.

Allting.

Inget.

Mycket vacker natur. Personalen var mycket trevlig. Verkligen haft violinist och pianist som spelar i lobbyn.

Maten var ok. Matchade inte priset på rummen.

Den dag vid poolen var fantastisk! Och så var personalen!

Om det inte var för mitt rum garderobsdörren falla av konsolerna på mitt ansikte .... Saknad middag ... Får höra av hotellet sjukvårdare alla kommer att vara bra i morgon ... Inte! Senare, efter ansikte började blöda dåligt ... Jag fördes till ett sjukhus ... Bara fick tillbaka runt fyra på morgonen!

Poolen.

Poolen öppen klockan 09:00 vilket är relativt sent som solen blir så varm vid denna tid. Företrädesvis, om poolen börjar klockan 07:00 i stället.

Fuktigt var mindre, swiming pool vattnet var kallt, ingen brådska på hotellet.

Ingen

Den allmänna atmosfären.

Inget särskilt.