The Carolina Inn, a Destination by Hyatt Hotel

 
211 Pittsboro StreetChapel HillNorth Carolina 27516US
The Carolina Inn, a Destination by Hyatt Hotel

Overall Rating

The Carolina Inn, a Destination by Hyatt Hotel

Based on 86 Guest Reviews

9
Cleanliness
9
Location
10
Hotel Staff
9
Comfort
9
Price/Quality
8
  • Individual guest reviews for The Carolina Inn, a Destination by Hyatt Hotel

Reviewer Type
Purpose

















Cleanliness
10
Location
9
Hotel Staff
10
Comfort
9
Price/Quality
9

Rating

9.2
Main reason for choosing The Carolina Inn, a Destination by Hyatt Hotel: Location

Location and Inn like feeling of property
I think your restaurant although serving excellent fare need refurbished or upgraded. It does not exude the same warm feeling as rest of Inn.
Cleanliness
10
Location
10
Hotel Staff
10
Comfort
10
Price/Quality
8

Rating

9.7
Main reason for choosing The Carolina Inn, a Destination by Hyatt Hotel: Location

Everything.
No.
Cleanliness
8
Location
10
Hotel Staff
9
Comfort
9
Price/Quality
8

Rating

9.0
Main reason for choosing The Carolina Inn, a Destination by Hyatt Hotel: Other

Cleanliness
7
Location
10
Hotel Staff
10
Comfort
10
Price/Quality
7

Rating

9.0
Main reason for choosing The Carolina Inn, a Destination by Hyatt Hotel: Reputation

Enjoyed the room and comfort. Had very good coffee. Enjoyed the peace and tranquility.
Parking charges. Food and service charges were overpriced.
Cleanliness
10
Location
10
Hotel Staff
10
Comfort
10
Price/Quality
10

Rating

10
Main reason for choosing The Carolina Inn, a Destination by Hyatt Hotel: Reputation

Everything particularly the food and decorations
Cleanliness
9
Location
10
Hotel Staff
9
Comfort
10
Price/Quality
8

Rating

9.2
Main reason for choosing The Carolina Inn, a Destination by Hyatt Hotel: Reputation

Definitely the best place to stay when visiting Chapel Hill. Good location and Carolina atmosphere.
Parking on site was expensive.
Cleanliness
10
Location
10
Hotel Staff
7
Comfort
9
Price/Quality
7

Rating

8.7
Main reason for choosing The Carolina Inn, a Destination by Hyatt Hotel: Other

Room was well-appointed and clean. The hotel is charming. Front desk staff did very well in the check-in and check-out process, both of which were painless. The restaurant is fantastic.
Our room was "European size", meaning small compared to U.S. standards of today, but adequate. The hotel charges rather aggressively for parking so that charge should be included if comparing prices is important. The bell staff handled arrival rather well but were unpleasantly belligerent in demanding placement of our "parking pass" on the dashboard immediately upon approaching the hotel's arrival circle. I thought the bell man intended to jump in front of my car. One could ask, "Is it really that big a deal to you?" They seem to prefer people to use valet parking whereas I prefer for personal reasons to park my own car.
Cleanliness
9
Location
10
Hotel Staff
8
Comfort
5
Price/Quality
9

Rating

8.2
Main reason for choosing The Carolina Inn, a Destination by Hyatt Hotel: Location

I love the Carolina Inn. I have stayed there since the late 1970s and it is always warm, friendly and a lovely place to be.
I could not figure out how to turn the heat down when I got too hot in the middle of the night. I finally turned it off, but maybe I should have tried air conditioning?
Cleanliness
10
Location
10
Hotel Staff
10
Comfort
10
Price/Quality
10

Rating

10
Main reason for choosing The Carolina Inn, a Destination by Hyatt Hotel: Reputation

Thoughtful, gracious service by each staff member encountered.
Cleanliness
8
Location
7
Hotel Staff
8
Comfort
8
Price/Quality
7

Rating

7.8
Main reason for choosing The Carolina Inn, a Destination by Hyatt Hotel: Location

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1 Room, 2 Adults
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