Congress Plaza Hotel

Location excellent - directly across from Grant and Millennium Parks. Would recommend to anyone, especially those travelling via Amtrak.

PAYMENT OF THE ROOM WAS MADE AND CHARGED TO MY CREDIT CARD THE ABOVE TO MY ARRIVAL HOTE, ME SINEMBARGO be revived arguments as herror IN A RESERVATION, THE DAY OF TODAY AND MADE ME A REFUND BUT WAS TO THE HASSLE ARRIVAL IN THE HOTEL RECEPTION; is very unpleasant to be told that WHEN YOU HAVE NOT PAID already paid and that any clarification is NOT TRAVEL AGENCY WITH THE HOTEL.

Hotel is perfectly situated. Looks like some past glory. The Internet is too expensive. No fridge. Rooms are spacious, bathrooms clean but to update. 2nd stay no towels.

This is not a complaint just an observation. We enjoyed our stay at the Congress Plaza (the Gold Room is fabulous!). However, on two occasions our room had not been made up when we returned late afternoon/evening and the keys had to be constantly replaced with new ones (at least six times!) despite the fact that they were kept well away from any credit cards and electronic devices. This was to say the least very inconvenient as you can imagine. Some compensation would be nice!

Service in the restaraunt at breakfast was nonexistent. I walked out and went to the Hilton. The bar was VERY expensive for a self-help bar.

We love this old hotel. Most of the staff work to help you. Maid service has always been quite good. Seems very European-----probably because of its age. We prefer it to all others downtown.

The Congress Plaza Hotel is located at the Michigan Ave, which is an easy access to the busy area of the Chicago city. However, the facility of the hotel is a bit old, the room of the bathroom is not big enough. Another problem is that the hotel doesn't provide breakfast.

Excellent hotel, I wish I could be included in the price, breakfast. Thank you.

Very good... good quality-price