Hampton Inn by Hilton St. Catharines Niagara

The gym was great. It is a full gym.

The description of the hotel room was inaccurate on this website. There is not a fridge or microwave in the room. The rooms was dirty, I had to buy Lysol wipes and clean door handles, light switches, the phone and TV remote. They were covered in dirt. The carpet was wet. The heat was off, I had to wait several hours for it to heat up. Then the heater broke and it wouldn't turn down. The thermostat was broken. Staff were extremely unhelpful, they did nothing to try to solve the problem. When I showed them the description of the room and asked to be moved into a room with a fridge.microwave, they refused. They did not offer me any change or discount. They did not even apologize. The room was very noisy, you could hear the elevator every time it went up/down.