Carlton Hotel Singapore

Elsket hyggelig ansatte ved inngangen og den flotte vertinner på Club

Vil bli virkelig stor når alterastions er fullført

Jeg likte plasseringen av hotellet og utsikten fra rommet mitt over byen.

Det er byggverk i gang, og dermed er det ingen reell resepsjonen og atmosfæren er ganske kaldt. Dessuten er det støyende ved svømmebassenget, og du ser på byggearbeider på hotellet på motsatt side.

1) the hotel teppet lukten ved heisen lobbyen i 8. etasje der hvor jeg bodde 2) rommet teppet lukten også, og det var fuktig særlig rett infront of toalettet når jeg sjekker inn 3) air-con var kaldt i det hele tatt enda skjønt jeg; har senket til 16 grader 4) the air-con støy var svært høyt og urovekkende å sove 5) badekåpe må være forespurt og grunnleggende barbermaskin og tannbørster og både ble ikke gitt 6) madrassen var så tynn og støtter vår / seng strukturen var dårlig.

Jeg var veldig imponert med en malaysisk medarbeidere som jeg tror er sjef på kaffehus og jeg tror han heter Steven - ein høg god jakt kinesisk ung mann -

Alltid gode medarbeidere

Dommen var basert på resepsjonen så det var litt rotete

Nothing at all.

Everything! Det var skittent og hadde feil, ikke varmt vann, og de måtte forandre rommet mitt 5 ganger i 2 dager. De hadde ikke engang gi noen form for trøst å gjøre opp for de forferdelige forholdene og det var ikke billig. Det var den verste opplevelsen jeg noensinne har hatt på et hotell som er suppossed til 4 stjerner. Det var mer lik 0 stjerner, og selv det er for høy!

Praktisk

Reception area, for små og ligger på 6. etasje.

Jeg bare liker plasseringen av hotellet. Veldig praktisk.

1) My booking was confirmed through your website, with harbour and city view superior room strictly no smoking. However, during my check-in registration, the customer service officer cancelled the room already reserved for me which was on the 17th floor and changed it to the 8th floor, her reason was that my reservation was for non-smoking room. I protested but she said my request was subject to availability. The point is, my room reservation was confirmed through your website and the room was reserved for me for 5 nights, even if it is a smoking room, does it matter if I don't smoke? And after insisting many times and through another ushering hotel staff, did that customer officer finally gave me a room on the 13th floor. What a hassle, that particular hotel staff who had served me did not know the right of a hotel guess who was given prior reservation confirmation. I was not a walk-in customer, why was I subjected to such poor service and had to bargain for what I had originally booked and confirmed through your website service. 2) That particular hotel staff did not even know how to swipe a credit card, mine is the latest with a chip on my master card, I understand from my issuing bank of the credit card that the hotel staff should not swipe and slot the credit card twice otherwise the system would be confused and would return a card error and that was exactly what the hotel staff did. After trying for a while, the hotel staff manually keyed in my credit card number through the machine and it worked. Well, Carlton Hotel should train their counter cashiering staff properly on how to do credit card payment processing. 3) Two hotel staff were more interested in engaging in personal chatting with one another that one of them almost run into me with the huge luggage trolley that he was pushing lobby on the 13th floor when I was waiting for the elevator. The other hotel staff just stared at me unhappily without being apologetic at all. 4) The air conditioning in the room was poorly regulated, I left the hotel feeling sick.

Very friendly and helpful staff.