Visalia Marriott at the Convention Center

Die Dusche war schrecklich, der Duschkopf spritzt in mehrere Richtungen, nahm lange zu erhitzen

Ganz Zimmer das ist toll

Nichts

Die einzige Beschwerde war, das Zimmer hatte einen sehr starken Mehltau Geruch.

Das Zimmer war sehr komfortabel, vor allem das Bett. Location für meine Bedürfnisse ideal war.

The check in bothered me. I had been driving for about four hours and made it at 2p to check in and had a 3pm meeting nearby. I waited almost 20 minutes while one lady being helped wanted to see if she could stay another night and if there were rooms. the other lady took an enormous amount of time and then chatted with the man all while I stood there waiting. After she finally finished with him she walked back from the front desk to the office. The other lady was doing NOTHING and waiting for something for the lady who wanted to stay another night. For over 15 minutes she could not tell her and waited and did not have her step aside to check me in. The other lady came back and immediately took a phone call. The front desk evidently takes calls like operators for the hotel. The person on the phone had not waited for 20 minutes. I told myself not to get mad. Then she began helping the other girl who was a trainee. Clearly training the trainee in her mind was more important than helping a client waiting in line endlessly. It was absurd. Next when she was finally about to help me there was an alarm that went off and people were scrambling out of the office. I could not believe my luck. That was another 10 minutes or so. What could the do after all ... it was a fire alarm and later a drill. Thank God they did not make us leave the building. When it was over my check in took about 3 minutes. I went to the room, dumped my stuff (there did not seem to be any bell people) and took off for my meeting. Everything else went well. I saw the girl who helped me again the next day and she apologized for the trainee. She did not seem to think she played any part in the problem, but I saw her as the whole problem since she was setting all the priorities.....train the person while someone is waiting....take a phone call before helping someone who has been waiting. It seemed to me that the trainee should have taken the phone call and the other gal took 2 minutes to handle the client waiting to see if there was a room available and then check me in. I believe that all would have taken 5 minutes. The hotel location is great as was the room and the hotel ambiance in general. If I need to go there again which will happen sometime before the end of the year, I will stay here again. Oh, I forgot and was not asked if I was a Marriott Rewards client which I am. forgot to have them look it up, but it doesn't matter as I don't stay at the Marriott as often as I used to when I had an office in SF. Hope this helps with some OJT for your front desk staff. It is your first impression and it would not take much to improve it greatly. Cheers.