The "non-smoking" room stank of stale smoke. The window air conditioner/heater was very noisy. The toilet seat was broken. The towels could be literally seen through. The linens did not fit the new, deeper mattresses, so would not stay on through the night. No visible dust or evidence of bugs, but the carpets, chairs, bathroom floors and all woodwork were grimy, sticky and needed deep, deep cleaning. We got less than we paid for.