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The Fairmont Empress

 
721 Government StVictoriaBritish Columbia V8W1W5CA
The Fairmont Empress

Overall Rating

The Fairmont Empress

Based on 27 Guest Reviews

9.5
Cleanliness
10
Location
10
Hotel Staff
10
Comfort
10
Price/Quality
9
  • Individual guest reviews for The Fairmont Empress

Reviewer Type
Purpose

















Cleanliness
10
Location
10
Hotel Staff
10
Comfort
10
Price/Quality
10

Rating

10
Main reason for choosing The Fairmont Empress: Reputation

It was wonderful from start to finish! Everything and everyone was top notch! The hotel is located on the harbor and perfectly situated! I would definitely ask about the Fairmont Gold at check-in- its definitely worth paying a little extra for this unbelievable lounge and special service!
Would be nice if there was a mirror spot outside of the bathroom. Girl's Trip is hard to get ready with one mirror in the bathroom.
Cleanliness
10
Location
10
Hotel Staff
10
Comfort
10
Price/Quality
5

Rating

9.2
Main reason for choosing The Fairmont Empress: Reputation

Very attentive staff
Limited storage space.
Cleanliness
10
Location
10
Hotel Staff
10
Comfort
10
Price/Quality
10

Rating

10
Main reason for choosing The Fairmont Empress: Reputation

My wife and I were very pleased and impressed with the kind, helpful, friendly, gracious and courteous service in every aspect. Especially noteworthy is that the service is done with sincerity but without ostentation. One is made to feel comfortable and 'right at home'. We would like to extend our 'thank you' to all those at the Fairmont Empress Hotel for a wonderful experience. We would also like encourage those who are planning hotel accommodation in Victoria, B.C., to seriously consider a stay at the Fairmont Empress Hotel.
Cleanliness
10
Location
10
Hotel Staff
10
Comfort
9
Price/Quality
7

Rating

9.3
Main reason for choosing The Fairmont Empress: Reputation

Everything except the price
Cleanliness
10
Location
10
Hotel Staff
10
Comfort
10
Price/Quality
10

Rating

10
Main reason for choosing The Fairmont Empress: Reputation

EVERYTHING! The recent upgrades have restored the hotel property to its former glory .Victoria has a very walkable downtown. The double decker bus tour outside the front door across from the visitor info centre on the inner harbour near three museums in sight of the legislature . . . where do I stop ?! Widely varied shops and restaurants nearby .
The bar area in the evening was too dark without a headlamp .
Cleanliness
10
Location
10
Hotel Staff
9
Comfort
10
Price/Quality
8

Rating

9.3
Main reason for choosing The Fairmont Empress: Location

Cleanliness
9
Location
10
Hotel Staff
10
Comfort
10
Price/Quality
8

Rating

9.2
Main reason for choosing The Fairmont Empress: Location

The Staff was very nice, very competent, just how a well trained staff should be.
Need more room in the bar.
Cleanliness
10
Location
10
Hotel Staff
10
Comfort
10
Price/Quality
10

Rating

10
Main reason for choosing The Fairmont Empress: Reputation

Wonderful! Perfect location!
Cleanliness
10
Location
10
Hotel Staff
10
Comfort
10
Price/Quality
10

Rating

10
Main reason for choosing The Fairmont Empress: Location

Every thing.
Cleanliness
10
Location
10
Hotel Staff
10
Comfort
10
Price/Quality
10

Rating

10
Main reason for choosing The Fairmont Empress: Location

We had excellent service and had a fabulous vacation. We were treated with the utmost respect.
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1 Room, 2 Adults
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