Hilton Garden Inn Twin Falls

 
1741 Harrison Street NTwin FallsIdaho 83301US
Hilton Garden Inn Twin Falls

Overall Rating

Hilton Garden Inn Twin Falls

Based on 10 Guest Reviews

9.2
Cleanliness
9
Location
9
Hotel Staff
9
Comfort
9
Price/Quality
9
  • Individual guest reviews for Hilton Garden Inn Twin Falls

Reviewer Type
Purpose

















Cleanliness
10
Location
10
Hotel Staff
10
Comfort
10
Price/Quality
10

Rating

10
Main reason for choosing Hilton Garden Inn Twin Falls: Rate

Everything! I'm an Arizona snow bird who travels back and forth to Oregon and always stay at this Hilton Garden inn. I love it!
You don't take pets
Cleanliness
10
Location
10
Hotel Staff
10
Comfort
10
Price/Quality
10

Rating

10
Main reason for choosing Hilton Garden Inn Twin Falls: Rate

Restaurant on site. Pool and hot tub.
Cleanliness
10
Location
10
Hotel Staff
10
Comfort
10
Price/Quality
10

Rating

10
Main reason for choosing Hilton Garden Inn Twin Falls: Location

Great rooms at a great price, great continental breakfast and amazing staff!
Just an FYI - confusing coming in off the freeway, whether business district or not.
Cleanliness
10
Location
9
Hotel Staff
9
Comfort
10
Price/Quality
9

Rating

9.3
Main reason for choosing Hilton Garden Inn Twin Falls: Rate

Cleanliness
9
Location
9
Hotel Staff
9
Comfort
9
Price/Quality
9

Rating

9.0
Main reason for choosing Hilton Garden Inn Twin Falls: Location

Hotel staff was very welcoming and warm. Several times we were asked if there was anything more they could do for us. Good food. Ample portions. Loved the lobby and the fireplace. We had a small family gathering there one evening and it was very cozy. Ample parking.
We booked several rooms. The comfort level mattresses were very nice except in one of the rooms it appeared to be broken and lumpy. Should have let the front desk know but didn't so that was our fault.
Cleanliness
8
Location
7
Hotel Staff
7
Comfort
7
Price/Quality
7

Rating

7.2
Main reason for choosing Hilton Garden Inn Twin Falls: Location

As we were loading our van to depart, the General Manager came out to get the luggage cart. He asked us about our stay and we told him that it was a bit disappointing. He listened to our feedback and volunteered to call ahead to the other Hilton Garden Inn's we had booked to ensure that we had everything we needed for the nights we would be at these other hotels. He also sent us an e-mail to confirm that he had forwarded our information. The rooms at the other Hilton Garden Inns were much more accommodating for my husband's needs. We very much appreciated the GM's attention and response so our stay would be comfortable.
When this hotel was booked, we asked for a handicapped room. The information indicated that the hotel had adjustable beds. This was the primary reason we booked Hilton Garden Inn. When we arrived, we were put in a handicapped room, but it appeared that the room doubled as a regular room. The room was not large enough for the wheelchair to maneuver. What we thought was an adjustable bed, was more like a sleep number bed. We would suggest that the definition be explained so it is not misleading to potential guests. We did like the hotel and although the room did not meet our expectations, we would recommend Hilton Garden Inn to friends and family.
Cleanliness
10
Location
9
Hotel Staff
10
Comfort
10
Price/Quality
10

Rating

9.8
Main reason for choosing Hilton Garden Inn Twin Falls: Reputation

We loved the room and the dial a bed. It was so comfortable. Also, the water was soft and lathered up so nice.
The breakfast bar was a little slow. Our food sat under the lights for at least 5-10 min. We almost got up and got it. We weren't sure if we were suppose to get it our if someone would bring it to us. They did finally bring it.
Cleanliness
10
Location
10
Hotel Staff
10
Comfort
10
Price/Quality
10

Rating

10
Main reason for choosing Hilton Garden Inn Twin Falls: Location

Nice Restaurant inside hotel and the staff was superb.
Cleanliness
7
Location
7
Hotel Staff
7
Comfort
5
Price/Quality
7

Rating

6.7
Main reason for choosing Hilton Garden Inn Twin Falls: Rate

The staff, room, location, service were all fine. The mattress on the bed, however, should be updated. It sagged in the middle and as a result, our sleep was very uncomfortable.
Cleanliness
10
Location
10
Hotel Staff
10
Comfort
10
Price/Quality
10

Rating

10
Main reason for choosing Hilton Garden Inn Twin Falls: Location

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