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Swissotel The Stamford, Singapore

 
2 Stamford RoadSingapore178882SG
Swissotel The Stamford, Singapore

Overall Rating

Swissotel The Stamford, Singapore

Based on 41 Guest Reviews

8.3
Cleanliness
9
Location
9
Hotel Staff
9
Comfort
8
Price/Quality
7
  • Individual guest reviews for Swissotel The Stamford, Singapore

Reviewer Type
Purpose

















Cleanliness
9
Location
10
Hotel Staff
8
Comfort
10
Price/Quality
8

Rating

9.0
Main reason for choosing Swissotel The Stamford, Singapore: Facilities

As a hotel in singapore I recomand the best hotel for the tourist.
Business center printing charges are too high for a page 2.5 $ , it should be the service for the clients, and I arrived 3 hours before but charge for the full day , at least it should be day room charge.
Cleanliness
5
Location
5
Hotel Staff
2
Comfort
5
Price/Quality
2

Rating

3.8
Main reason for choosing Swissotel The Stamford, Singapore: Location

I was very disspointed with the services provided by the hotel. I was charged with hotel bill 1 month before I check into the hotel without my consultation. When I asked the front office, they just ignored me and said they cant do anything. I'm really very dissapointed with the ways it was done.
Cleanliness
8
Location
10
Hotel Staff
9
Comfort
8
Price/Quality
8

Rating

8.6
Main reason for choosing Swissotel The Stamford, Singapore: Other

Reception staff was efficient, polite and knowledgeable. Offered a room upgrade without me asking for one. Housekeeping even cleaned my room even though I was checking out that afternoon. Car valet was accommodating despite the car park being full because of a wedding party.
Cleanliness
9
Location
9
Hotel Staff
8
Comfort
9
Price/Quality
7

Rating

8.4
Main reason for choosing Swissotel The Stamford, Singapore: Location

Cleanliness
8
Location
8
Hotel Staff
8
Comfort
8
Price/Quality
8

Rating

8.0
Main reason for choosing Swissotel The Stamford, Singapore: Location

Cleanliness
9
Location
10
Hotel Staff
9
Comfort
9
Price/Quality
9

Rating

9.2
Main reason for choosing Swissotel The Stamford, Singapore: Rate

Cleanliness
9
Location
8
Hotel Staff
8
Comfort
8
Price/Quality
7

Rating

8.0
Main reason for choosing Swissotel The Stamford, Singapore: Reputation

The first night of staying, when the moment my friend and I stepped into the room, the first impression, Oh my god! How can this considered a 5 stars hotel? Everything in that room are old. The carpet, the desk and especially the TV set, still using the old type TV maybe 24" which my home used before more than 10 over year ago, not even a flat screen!! Friendly speaking, the feeling just like those 2-3 stars hotel I used to stay in when Im in oversea. Althought the facilities are quite complete, but first impression last. As for the second room we stayed in is mavellous. Good in everythings, can't complaint much about that. That is considered really up to the standard. If I have to say something, maybe the hotel can do something about TV programs. Too limited. Especially my friend is a chinese. Not much choices for her.

The location and the view.
The standard of same class of rooms diffierent too wide.
Cleanliness
8
Location
9
Hotel Staff
9
Comfort
7
Price/Quality
7

Rating

8.0
Main reason for choosing Swissotel The Stamford, Singapore: Facilities

The Executive Club is less than one might expect

The location is wonderful
Cleanliness
5
Location
8
Hotel Staff
6
Comfort
5
Price/Quality
4

Rating

5.6
Main reason for choosing Swissotel The Stamford, Singapore: Location

I have stayed in many SE Asian hotels and used their Executive floors and was a little disappointed at the mixed service levels at The Stamford, given the cost and the current economic climate when business is not easy to find. I'm not sure that housekeeping knew that we were 2 in the room for the first couple of days, sweeteners were not replaced at the coffee machine and my wife was convinced that the room was either not vacuumed each day or was done badly. At check-in I was told that British Airways was not an airline partner but on returning home I find the website says that it is. I requested a late check-out at 6pm (our flight was at midnight) and was told we could have till 4pm and then pay for half a day. I think this is very poor service given what we were paying per night for Executive Club rooms. However, the staff and service in the Club Lounge was first class.

Staff and service in the Club Lounge.
Casual attitude in Lobby. Poor levels of housekeeping.
Cleanliness
9
Location
8
Hotel Staff
10
Comfort
9
Price/Quality
7

Rating

8.6
Main reason for choosing Swissotel The Stamford, Singapore: Facilities

Rxcellent hotel

Room and staff
No free internet access

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