Hotel de Bourgtheroulde, Autograph Collection

Very unhappy about the fact that we had paid for the room and told us that it was not paid! He had returned by mail the invoice to be paid back in a second time!

Great hotel, the swimming pool is the best I have ever swam in.

Good public areas. Comfortable bedroom. Sizeable bathroom. Pleasant meals.

Rouen`s traffic system exacerbated by a road closure made it difficult to access

It's not really a 5 star

SPA.

The heating is turned off automatically. EX: he cut the middle of the night, so it's cold in the morning, breakfast is not up to a 5 star.

Downtown location.

The hotel is located in a beautiful heritage building (beautiful courtyard and exterior walls), which is well located for exploring on foot museum and old town with its monuments. The brewery offers oysters "rare" from Normandy who have feasted. The lagged effects of the walls of the partitions and false ceilings that play of light both natural and artificial night the day we have won and the confidentiality of the acces to the SPA.

The room is misguided: the view from the bed faces the door with the heating box above, the prospect of more disastrous (very important remedy to be turning in bed, either by creating a screen in the hallway) There is a plastic chair (no chair) The bathroom is equipped by: miss a bathtub, a dresser or bathroom cabinet, coat hooks, wall hair dryer, stool, mirror makeup. In short, the room lacks personality carefully (eg fresh flowers, 2 bathrobes and slippers 4 out of their plastic bag and presented in the bathroom and bed covers open with welcoming speech maid) Guests do not come s' fun before a interrupor to choose a color of light! (Fortunately there are posters of works by Matisse) A note also: constant noise of the ventilation in the room and timer / heater etc. too complex. Hotel offers a small bottle of Badoit for 2 people? The lobby and reception, the bar were chilling: lack of heat very uncomfortable especially in the bar treated theatrical. Difficulty of collecting the duties of staff, doorman, concierge, reception.

Being made to wait until 3.20pm for our room on arrival (at 1.05pm) when our confirmation email said it would be ready by 2pm.

Excellent Hotel, very nice rooms, superb location.

The reception was excellent

The breakfast buffet is not what I expect from a 5-star hotel staff were insufficiently briefed on the facilities closed on Monday is unacceptable for a 5-star waiting in the restaurant were too long, despite the excellent service on Monday