Called Staff twice to wake me up at 5:15 am, as my flight was leaving at 6:45 am. Even woke up at 3 and called to remind them I was on to be awakened, but no one called and I happened to awake at 6 when I was supposed to be at the airport, consequently I missed my flight and couldn't get out until 7:05 pm that night. Made for a long day for me since I am on a walker. Everyone makesistskes though, so there were no ill feelings and I made the trip ok. Will still stay at Best Westerns Exevutive Inn when I need to travel again.