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Mercure Lille Centre Grand Place

 
2 Boulevard CarnotLille59000FR
Mercure Lille Centre Grand Place

Overall Rating

Mercure Lille Centre Grand Place

Based on 18 Guest Reviews

7.6
Cleanliness
7
Location
9
Hotel Staff
8
Comfort
7
Price/Quality
7
  • Individual guest reviews for Mercure Lille Centre Grand Place

Reviewer Type
Purpose

















Cleanliness
10
Location
10
Hotel Staff
10
Comfort
10
Price/Quality
8

Rating

9.7
Main reason for choosing Mercure Lille Centre Grand Place: Location

Great staff and good location.
Cleanliness
1
Location
9
Hotel Staff
7
Comfort
7
Price/Quality
2

Rating

4.8
Main reason for choosing Mercure Lille Centre Grand Place: Location

Cleanliness
9
Location
10
Hotel Staff
9
Comfort
7
Price/Quality
9

Rating

8.3
Main reason for choosing Mercure Lille Centre Grand Place: Location

Fantastic location in the heart of Lille - very clean, smallish but well designed room
Cleanliness
6
Location
9
Hotel Staff
6
Comfort
6
Price/Quality
6

Rating

6.5
Main reason for choosing Mercure Lille Centre Grand Place: Location

Het hotel is fantastisch gelegen dichtbij het centrum
De ons inziens achteruitgang van het hotel, we zijn hier meerdere malen in deze periode van het jaar geweest de kamer was erg klein, de badkamer minimaal, kamer was niet echt schoon, het ontbijt was versoberd ten opzichte van voorgaande jaren de entourage rondom de feestdagen was verdwenen
Cleanliness
5
Location
9
Hotel Staff
3
Comfort
2
Price/Quality
2

Rating

4.5
Main reason for choosing Mercure Lille Centre Grand Place: Reputation

Location was ideal
The water was cut off, and when it came back on the water was black, and remained pretty manky until the next day, no apology we were just told this was a general problem. The coffee machine was inoperable and had been since the previous occupant. We had to search for the second towelling robe which appeared to be missing. The complimentary mini bar was laughable. We did write to complain emphasising the fact that we had been unable to use our card to make the original booking because the number was not accepted, so the result of our complaint was incredibly 2000 bonus points for a card which we still don't know is functioning, and a careful explanation for the building works which necessitated the water problem....I would not recommend this establishment.
This review was originally written in Dutch and translated by To view the original text click here
Cleanliness
7
Location
10
Hotel Staff
9
Comfort
9
Price/Quality
9

Rating

8.8
Main reason for choosing Mercure Lille Centre Grand Place: Location

Unfortunately we could not use the reservation, by the illness of my wife, who could not travel. We have communicated this hotel. m.vr.gr.
Cleanliness
10
Location
10
Hotel Staff
9
Comfort
10
Price/Quality
6

Rating

8.3
Main reason for choosing Mercure Lille Centre Grand Place: Rate

Mainly the location
Value for money at the rate we recieved was excellent. However a 4star hotel this was not.
This review was originally written in Dutch and translated by To view the original text click here
Cleanliness
8
Location
9
Hotel Staff
8
Comfort
7
Price/Quality
7

Rating

7.7
Main reason for choosing Mercure Lille Centre Grand Place: Location

Unfortunately we could not use the reservation, by the illness of my wife, who could not travel. We have communicated this hotel. m.vr.gr.
Cleanliness
9
Location
10
Hotel Staff
7
Comfort
6
Price/Quality
8

Rating

7.7
Main reason for choosing Mercure Lille Centre Grand Place: Location

Good clean facility. Nothing fancy. Outstanding location.
This review was originally written in French and translated by To view the original text click here
Cleanliness
10
Location
10
Hotel Staff
10
Comfort
7
Price/Quality
7

Rating

9.0
Main reason for choosing Mercure Lille Centre Grand Place: Rate

Very unhappy about the fact that we had paid for the room and told us that it was not paid! He had returned by mail the invoice to be paid back in a second time!
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