Embassy Suites Charleston

 
300 Court StCharlestonWest Virginia 25301US
Embassy Suites Charleston

Overall Rating

Embassy Suites Charleston

Based on 11 Guest Reviews

7.9
Cleanliness
8
Location
8
Hotel Staff
8
Comfort
9
Price/Quality
8
  • Individual guest reviews for Embassy Suites Charleston

Reviewer Type
Purpose

















Cleanliness
10
Location
10
Hotel Staff
10
Comfort
10
Price/Quality
10

Rating

10
Main reason for choosing Embassy Suites Charleston: Location

The facility was well maintained and clean. Facality was friendly and helpful. And informed about the area and services available
Cleanliness
5
Location
9
Hotel Staff
7
Comfort
9
Price/Quality
7

Rating

7.5
Main reason for choosing Embassy Suites Charleston: Location

It is totally self contained...
My room was not cleaned nor were fresh towels provided one day of the four days I stayed there...they made the bed and left!! Trash was not even emptied The "happy hour" was really a disappointment compared to other Embassy Suites...a couple apples and nacho chips really isn't much of an offering..a few warm hors d'oeuvres would be nice.
Cleanliness
7
Location
7
Hotel Staff
7
Comfort
7
Price/Quality
7

Rating

7.0
Main reason for choosing Embassy Suites Charleston: Location

They put us up for one night without a reservation (we booked the wrong ("charleston"). staff was very capable and helpful.
Cleanliness
6
Location
7
Hotel Staff
3
Comfort
5
Price/Quality
2

Rating

4.0
Main reason for choosing Embassy Suites Charleston: Location

Elevators would overheat and stop working and the door leading to the stairs was locked during the day so spent alot of time standing/waiting in lobby. We had to call for towels and washclothes EVERYDAY!!! They took the four dirty sets and left only one or two!! You would think with the price we paid we would at least have clean towels waiting on us. Oh and toilet paper--had to hunt down a cleaning lady and get some off her cart because there wasn't any extra in the room!
Cleanliness
1
Location
7
Hotel Staff
7
Comfort
7
Price/Quality
7

Rating

6.0
Main reason for choosing Embassy Suites Charleston: Reputation

We have been coming to the embassy for several years now and will continue to come. the breakfast buffet is always a hit of course.
We had two rooms one in my name and one in my daughters. the morning we left she striped the sheets off her bed only to find a five dollar bill under the mattress pad.obviously the bedding had not been changed. more close attention needs to apply to the cleaning of the rooms.
Cleanliness
10
Location
10
Hotel Staff
10
Comfort
10
Price/Quality
10

Rating

10
Main reason for choosing Embassy Suites Charleston: Rate

Everything, especially the fitness room. Light, bright and clean!!!
Cleanliness
7
Location
7
Hotel Staff
9
Comfort
7
Price/Quality
7

Rating

6.5
Main reason for choosing Embassy Suites Charleston: Location

I liked the atmosphere of the hotel, the fact that it was close to shopping, restaurants, and events was very convenient.
I did not like the fact that you had to pay for WiFi services in your room, however you could go downstairs to the lobby and use it for free there but that was very inconvenient.
Cleanliness
10
Location
10
Hotel Staff
10
Comfort
10
Price/Quality
8

Rating

9.7
Main reason for choosing Embassy Suites Charleston: Location

The hotel was quiet. I thought the bed linens were the softest and most comfortable I can remember.
Cleanliness
10
Location
10
Hotel Staff
10
Comfort
10
Price/Quality
9

Rating

9.8
Main reason for choosing Embassy Suites Charleston: Reputation

I have been a patron of Embassy Sites for nearly 40 years. My kids loved staying there. When my grandson and I traveled, he would ask if we would be staying there. Embassy Suites is consistent with quality service, comfortable environment, excellent food, and never fails to meet our expectations.
You can't improve on excellence.
Cleanliness
7
Location
8
Hotel Staff
7
Comfort
8
Price/Quality
7

Rating

7.7
Main reason for choosing Embassy Suites Charleston: Other

Cook to order breakfast buffet, nightly manager's reception
Paying a nightly parking fee.
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