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Hotel UMass

 
1 Campus Center WayAmherstMassachusetts 01003US
Hotel UMass

Overall Rating

Hotel UMass

Based on 65 Guest Reviews

9.4
Cleanliness
10
Location
10
Hotel Staff
10
Comfort
9
Price/Quality
9
  • Individual guest reviews for Hotel UMass

Reviewer Type
Purpose

















Cleanliness
10
Location
10
Hotel Staff
10
Comfort
10
Price/Quality
10

Rating

10
Main reason for choosing Hotel UMass: Location

Convenience of staying on campus.
Cleanliness
10
Location
10
Hotel Staff
10
Comfort
9
Price/Quality
10

Rating

9.8
Main reason for choosing Hotel UMass: Location

Great staff. Hotel was empty (we were one of the handful of guests that stayed during the AC/hot water shutdown. It wasn't that big of a deal.
The bathroom was really small!
Cleanliness
10
Location
10
Hotel Staff
10
Comfort
10
Price/Quality
10

Rating

10
Main reason for choosing Hotel UMass: Location

Everyone was very nice and the rooms were very clean. I loved the breakfast in the morning. The pastries were delicious!
Cleanliness
10
Location
10
Hotel Staff
10
Comfort
10
Price/Quality
10

Rating

10
Main reason for choosing Hotel UMass: Location

Cleanliness
10
Location
10
Hotel Staff
10
Comfort
10
Price/Quality
10

Rating

10
Main reason for choosing Hotel UMass: Location

Everything.
Cleanliness
10
Location
10
Hotel Staff
10
Comfort
10
Price/Quality
10

Rating

10
Main reason for choosing Hotel UMass: Location

It is so convenient for us to attend functions at the Mullins Center.
Cleanliness
9
Location
9
Hotel Staff
9
Comfort
9
Price/Quality
9

Rating

9.0
Main reason for choosing Hotel UMass: Location

The location was perfect for our purposes -- visiting our child who's a graduate student at UMass. Very much enjoyed the central location, our room was nice and quiet. The complementary breakfast was good and I very much appreciated the attached parking garage and the fact that the parking was free. I accidentally left my car and house key behind in the room; we had spares of both with us, but the keychain had sentimental value. Your staff located the keys and mailed them to me at home! I very much appreciated their kindness and diligence.
We arrived rather later than anticipated, were very tired and found the food choices to be quite limited; perhaps we should have ordered from room service -- I'll consider that next time. A minor thing was that when our room was serviced the next day the servers didn't put out additional soap or shower gel; a minor inconvenience but with two people in the room the extra product would have been appreciated.
Cleanliness
10
Location
10
Hotel Staff
10
Comfort
10
Price/Quality
10

Rating

10
Main reason for choosing Hotel UMass: Location

Free parking and super convenient location! Very comfortable!
Cleanliness
9
Location
10
Hotel Staff
9
Comfort
9
Price/Quality
10

Rating

9.3
Main reason for choosing Hotel UMass: Location

Cleanliness
6
Location
10
Hotel Staff
10
Comfort
8
Price/Quality
8

Rating

8.7
Main reason for choosing Hotel UMass: Location

The room was very comfortable, quiet, and warm (it was a cold night). Easy to get to from the parking garage, and a nice breakfast in the morning. I had some trouble leaving and reentering the parking garage (the gate wouldn't go up when I reentered even though I scanned my parking sheet that the desk clerk gave me). I had to take another ticket to get the gate to go up. I explained the situation to the desk clerk and he took care of it quickly, which was nice. All in all, a good night's stay.
I did find a cheerio on the floor of my room, kind of under the desk up against the wall where a vacuum could easily miss it. But that's pretty minor.
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