Extended Stay America Premier Suites Oakland Alameda

 
1350 Marina Village PkwyAlamedaCalifornia 94501US
Extended Stay America Premier Suites Oakland Alameda

Overall Rating

Extended Stay America Premier Suites Oakland Alameda

Based on 8 Guest Reviews

7.7
Cleanliness
8
Location
9
Hotel Staff
7
Comfort
8
Price/Quality
8
  • Individual guest reviews for Extended Stay America Premier Suites Oakland Alameda

Reviewer Type
Purpose

















Cleanliness
7
Location
7
Hotel Staff
7
Comfort
7
Price/Quality
7

Rating

7.0
Main reason for choosing Extended Stay America Premier Suites Oakland Alameda: Location

Close to where we needed to be.
No in room coffee. But there is coffee,muffins and breakfast bars in the lobby. Nice room and view. Good price for location and quality.
Cleanliness
7
Location
10
Hotel Staff
8
Comfort
10
Price/Quality
9

Rating

8.8
Main reason for choosing Extended Stay America Premier Suites Oakland Alameda: Location

Location
Only the roll of toilet paper half gone when arrived. You would think no big deal until at 5am you realize there isn't a replacement. So you could say I started my morning un-happy with your establishment. If you want to give me a voucher for a night's stay, I may consider staying with you again. Mark Barbella 13672 twin lakes ln. Redding,ca.96003
Cleanliness
10
Location
10
Hotel Staff
3
Comfort
9
Price/Quality
8

Rating

8.2
Main reason for choosing Extended Stay America Premier Suites Oakland Alameda: Location

Location.
We had a bad experience in our 3 night stay. On night #2 we were awakened at 11 am by a party next door which went on for 2 1/2 hours. We called to the front desk to ask that they contact the people and ask them to quiet down, but the front desk person refused. The person seemed afraid to take any action at all. On the third phone call, I merely held the phone to the wall so she could/would have to listen to it also. She suggested we could call the police - I hardly felt it was something the police should attend to. If you rent the rooms and have standards for the number of people to be in a room, you can ask rowdy people to quiet down. Staff members at the front desk other than this person were great. The next morning we asked to be moved, with further discussion we were told the neighbors were checking out. I was told the room next door would absolutely be kept empty the next night. It was. Sorry that people chose one of your rooms to have a loud birthday party (must have been at least 8-10 people), but you enter in to an agreement in exchange for money and part of that can be an expectation of respect for other guests. As a guest, I expect that of the hotel. And staffing the overnight desk with a person who didn't have instructions about what to do in a complaint situation (I asked her to call a manager)...that's just not acceptable.
Cleanliness
4
Location
9
Hotel Staff
7
Comfort
4
Price/Quality
4

Rating

5.3
Main reason for choosing Extended Stay America Premier Suites Oakland Alameda: Location

NO
There were no paper towels in the kitchen, no tissues, shampoo in the bathroom
Cleanliness
7
Location
5
Hotel Staff
7
Comfort
5
Price/Quality
4

Rating

5.2
Main reason for choosing Extended Stay America Premier Suites Oakland Alameda: Facilities

Friendly staff, comfortable beds
Chewing gum in the dryer, broken fridge replaced by another old fridge that leaked all over the floor each day. No kettle or hair dryer, no gym or pool. Staff gave incorrect directions which caused me to miss the ferry. Breakfast was poor. Vending machine never has any soap powder for 9 days and dryer burned my new polar fleece on delicates cycle.
Cleanliness
9
Location
9
Hotel Staff
7
Comfort
9
Price/Quality
9

Rating

8.7
Main reason for choosing Extended Stay America Premier Suites Oakland Alameda: Location

Nice neighborhood; Fresh air; close to where our event at. Room size is good.
If you can add yogart to the brestfast, that will be a plus.
Cleanliness
9
Location
9
Hotel Staff
9
Comfort
9
Price/Quality
9

Rating

9.0
Main reason for choosing Extended Stay America Premier Suites Oakland Alameda: Location

Location and cleanliness.
If I lean my back on the headboard, the TV remote control doesn't work.
Cleanliness
10
Location
10
Hotel Staff
10
Comfort
10
Price/Quality
10

Rating

9.5
Main reason for choosing Extended Stay America Premier Suites Oakland Alameda: Facilities

The most comfortable mattress ever! What brand was it? I want one.
The toilet needs to be rebuilt. It did not flush well.

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