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Nutfield Priory Hotel And Spa

 
Nutfield Road NutfieldRedhillRH1 4ELGB
Nutfield Priory Hotel And Spa

Property Location
With a stay at Nutfield Priory Hotel And Spa in Redhill, you'll be in a regional park, within a 10-minute drive of Surrey Hills and Bletchingley Golf Club. This 4-star hotel is 12.4 mi (19.9 km) from Chartwell and 9.6 mi (15.4 km) from Epsom Downs Racecourse.

Rooms
Make yourself at home in one of the 60 air-conditioned rooms featuring LCD televisions. Complimentary wired and wireless...

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Hotel Rooms : 60

Hotel Chain : Handpicked Hotels

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Rooms   Adults Children
Room 1
Solo traveller

Main reason for choosing Nutfield Priory Hotel And Spa: Location

I very much liked the fact that when I complained about something, the staff were receptive and responsive. The building is beautiful, my room ( second attempt) was very comfortable and of course the views out across Surrey countryside are wonderful. I thoroughly enjoyed breakfast. This hotel has potential to be something special but I would suggest that the General Manager needs to pay more attention to the details of customer care
I have three criticisms. 1/. The room allocated to me was at the back of the hotel overlooking the busy car park and dominated by the constant drumming of a large extraction fan ( presumably on top of the kitchen). I politely complained and was very quickly moved to another room by the delightfully helpful lady who took my call. Full marks for that but why put people in a sub standard room when charging standard rates? 2/. I tried to get a table for one for Sunday lunch at very short notice but none were available so I sat in the bar area and had a long lunch ( around two hours) whilst looking at six yes six, empty tables in the restaurant next to me. Not one of them had anyone sat at them for the whole time I was eating my lunch. Bewildering 3/. I ordered the 28 day aged steak which arrived over done and which i promptly sent back. The next attempt arrived a little over done but I was hungry so I decided to accept it. The beef was tough and chewy and of very poor quality, certainly not what a good restaurant should serve. I had the impression that the chef knew he was working with sub standard produce and was cooking the steak beyond my requested medium rare to try and save my jaw from working too hard ! When my waiter asked for my opinion, I politely complained, not about the kitchen but about whoever is the meat buyer because they clearly are buying on price not quality. Does your organisation have a central purchasing department with pricing targets to achieve? It certainly seems to be case.

Rating

6.3
Mature couple

Main reason for choosing Nutfield Priory Hotel And Spa: Reputation

The serenity of the hotel - the dining room and the rooms - the meal was excellent quality and the staff were very efficient and at the same time friendly and smart
The only thing we had to mention to the staff was that one particular item of food was left off one of the starters but this was soon rectified

Rating

8.8
Mature couple

Main reason for choosing Nutfield Priory Hotel And Spa: Other

Champagne was served correctly and at the correct temperature!! Seriously, a week previous we were served Crystal Champagne at the Bath Priory Hotel at room temperature!!! Unforgivable. Your staff were very, very friendly. It is always a balance of over friendliness and intrusion with making guests feel very welcome and wanted whilst remaining professional at all times. Your staff seemed to have got the balance spot on.
Difficult to find one thing, frankly.

Rating

9.0
Mature couple

Main reason for choosing Nutfield Priory Hotel And Spa: Location

Found this hotel on the internet since it was located relatively close to Chartwell, Winston Churchill's home which we wanted to visit. Very near Gatwick Airport and convenient to Heathrow.

The breakfast was great and beautiful views in dining room if you sit by a window. Hotel reception staff and dining staff are very nice and helpful.
The portions of food were small for dinner and expensive. Poor lighting at the front desk.

Rating

9.0
Mature couple

Main reason for choosing Nutfield Priory Hotel And Spa: Other

Really enjoyed our stay and breakfast lovely.

Wedding

Rating

10
Young couple

Main reason for choosing Nutfield Priory Hotel And Spa: Location

On the whole - our stay was excellent! we stayed at Nutfield on our wedding night. Incredible rooms (Byron suite) and service was brilliant, nothing was too much trouble. Only problem was that we left some luggage at reception for our best man to pick up later, and when he came, they only gave him half of it! We chased it up and were told they didn't have it. A call through to the manager sorted it out and the bags were found and delivered by courier. We'll be going back for sure. Absolute luxury!

Rating

9.0
Group

Main reason for choosing Nutfield Priory Hotel And Spa: Rate

Reception at the door was great but no-one explained about the pre-authorising to £200 . I just thought my card was being checked like it usually is in Hotels (had later problemn in restaurant because it looked like 2 large payments) Rooms breathtakingly beautiful, wine not really neccessary would have preferred a variety of soft drinks. Cake with the tea and coffee in the afternoon was over priced and quite dry. The staff were friendly and very helpful but didn't always understand the requests. Slot in corner in breakfast room very dark. Would suggest adding corner lighting. Not quite able to read menu it was so dark. Check out slow.

Loved the note re "make yourself at home" and "I like milk in my tea .. if you do too...." it did have a relaxed atmosphere. Loved the leisure facilities but hairdryers didn't work well.

Rating

8.0
Solo traveller

Main reason for choosing Nutfield Priory Hotel And Spa: Rate

I use this hotel whilst on business in the Reigate area. Before booking, I read all the reviews and wasn't sure what to expect. However, my experience of the hotel has been excellent. The setting is gorgous, the bedrooms and bathrooms are lovely, the staff are friendly and the food is delicious.

Rating

8.0
Mature couple

Main reason for choosing Nutfield Priory Hotel And Spa: Rate

Our room did not have a bath. There was no warning of this when booking. Otherwise everything was excellent

Rating

10
Solo traveller

Main reason for choosing Nutfield Priory Hotel And Spa: Facilities

I have been lucky enough to have stayed at Nutfield Priory twice now on business and have been very impressed. The grounds are lovely, the rooms are excellent whether in the old building or the extension and the food is superb. It is not cheap but neither is it more expensive than any other hotel of this type. As a lone woman on business I felt very comfortable and relaxed and next time I'll try to arrange for my husband to join me!

The setting, bedroom and bathroom, restaurant, lounge and library.
As a business traveller with two cases (overnight and laptop/papers), the room in the extension was a little inconvenient in terms of the number of stairs to be climed. Having said that, after the superb dinner, the exercise was probably good for me!

Rating

9.0
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