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Hotel UMass

 
1 Campus Center WayAmherstMassachusetts 01003US
Hotel UMass

Overall Rating

Hotel UMass

Based on 34 Guest Reviews

9.2
Cleanliness
10
Location
10
Hotel Staff
9
Comfort
9
Price/Quality
9
  • Individual guest reviews for Hotel UMass

Reviewer Type
Purpose

















Cleanliness
10
Location
10
Hotel Staff
10
Comfort
8
Price/Quality
8

Rating

9.3
Main reason for choosing Hotel UMass: Location

Convenience on campus!
The bed was a bit firm for me.
Cleanliness
9
Location
9
Hotel Staff
9
Comfort
6
Price/Quality
9

Rating

8.5
Main reason for choosing Hotel UMass: Location

Very friendly staff. Convenient location
Bedding ,pillow, blankets could had been more comfortable.
Cleanliness
10
Location
10
Hotel Staff
10
Comfort
10
Price/Quality
10

Rating

10
Main reason for choosing Hotel UMass: Rate

Proximity to a fund raising event. Being right on campus. Ease of access with parking. Great people.
I like to take a bath vs shower. Otherwise really nice accommodations. Quiet and clean.
Cleanliness
10
Location
10
Hotel Staff
10
Comfort
9
Price/Quality
9

Rating

9.5
Main reason for choosing Hotel UMass: Location

Always like staying at UMass Hotel, convenient to campus. Staff and facility wonderful.
Don't know if I like the water bottle system. Have to go to lobby to fill, also the system was broken last weekend. But I respect the concept.
Cleanliness
10
Location
10
Hotel Staff
10
Comfort
10
Price/Quality
10

Rating

10
Main reason for choosing Hotel UMass: Rate

It was cold, but I guess you had a new system, for the thermostats. And there were bugs. My stay was otherwise eccellent.
Cleanliness
9
Location
9
Hotel Staff
9
Comfort
8
Price/Quality
8

Rating

8.7
Main reason for choosing Hotel UMass: Location

Hotel staff was very helpful
The internet connection was very sporadic. Anytime my computer went to sleep I was disconnected and often had to restart my computer to log on again.
Cleanliness
10
Location
10
Hotel Staff
10
Comfort
10
Price/Quality
10

Rating

10
Main reason for choosing Hotel UMass: Rate

I was surprised it was as nice as it was. The star rating was a 2 or 3, I don’t remember exactly, but I do remember dreading it a little bit. The room was very clean and comfortable. I had a view of the campus, a coffee maker, and a comfortable bed. The bathrooms were updated and spotless. I would give it a 4 out of 5 rating simply because it doesn’t offer the full amenities of a larger hotel. I wasn’t looking for that so it was perfect for my stay. I found one thing that that really should be getting more press: the access to the dining halls of UMass. Having the best university food, being rated #1 in the country, meant I could enjoy a variety of delicious foods just a few floors down from my room.
Cleanliness
9
Location
10
Hotel Staff
9
Comfort
9
Price/Quality
9

Rating

9.3
Main reason for choosing Hotel UMass: Location

No
Cleanliness
9
Location
10
Hotel Staff
9
Comfort
7
Price/Quality
6

Rating

8.0
Main reason for choosing Hotel UMass: Location

Breakfast
Cleanliness
10
Location
10
Hotel Staff
10
Comfort
10
Price/Quality
10

Rating

9.7
Main reason for choosing Hotel UMass: Location

Very convenient location
I like the idea behind the new water system, although I did not like the glass jar being kept in the room. It was hard to trust that it had been cleaned from the previous guest. I would have felt more comfortable if the glasses were held in the lobby.
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